1. Start Viscosity, enter your username/password and connect to a VPN location
2. Then right click on the Viscosity icon
3. Select Details
4. Click the third tab to see the connection log text
5. Select all the text by clicking once in the area of the text and then press press CTRL+A. Then press CTRL+C to copy the text.
6. When you open a support ticket then choose the Help Topic "Setup & Connection Issues" and paste your Viscosity log into the box provided.